How to create a Support Ticket on Kudisms.net

When you have any Technical Issue or Enquiry, you can communicate the issue to us by creating a Support Ticket on our website. Our Support staff will act on it and respond to the Ticket. Please take note of the Ticket ID whenever you create a Support Ticket.

To create a Support Ticket, follow these steps:

1. Log in to www.kudisms.net

2. Click Account.

3. Click Support.

4. Select a Subject e.g Payment Notification, General Enquiries, Technical Issues

5. Type your Message

6. Click Submit.

 

How to retrieve your OLD Group Contacts on our former website.

When we migrated our website to the NEW platform, we saved all Members Group Contacts on our Backup folder for easier access to all customers. To retrieve your Old Group, follow these steps:

1. Visit www.kudisms.net/backup

2. Enter your Username and Password

3. Select Group

4. Click Download.

5. Then click BACK UP to iniate the Download.

6. Unzip the downloaded file to reveal your Groups.

To re-upload them on the New Portal, read the Tutorial here:

How to Pay for Bulk SMS units on www.kudisms.net (Video)

In this post, we will be considering the various means of buying Bulk SMS on www.kudisms.net

The Payment options available are listed below

1. Bank Deposit: With this option, payment is made directly in the Bank and payment details are sent to our support numbers/media. When the payment is confirmed, your account will be credited.

Listed Below are our Bank Details:

Bank Name: GT BANK PLC
Account Name: O-ONE CONCEPTZ
Account Number: 0131851833

2. Online Payment with ATM CARD: Payment can also be made through our Online Payment processor with your ATM Debit card and your Bulk SMS account will be automatically credited. For detailed steps on how to pay Online, read our blog post here

3. Internet Banking Transfer: You can also make payment for Bulk SMS units through various Internet Banking Platforms. All you need to do is make a transfer to our Bankk Accounts, remember to indicate your username in the remarks section of the transfer. Your Bulk SMS account will be credited as soon as we confirm your payment.

4. ATM Machine transfer: Another means of payment is through ATM Machine Transfer to our Bank Accounts using the Transfer Option on the ATM Machine. This Option will normally not display the Sender’s Name or details, so remember to also send us your payment details.

5. Mobile Banking: Mobile Banking is one of the easiest and fastest means of payment. This can be done through any of the Mobile Applications of Banks or other Mobile Mony operators like Paga, Pocket Money, etc..

 

How to Check and Download Delivery Reports

In short and simple steps, we will show you how to check and download your DELIVERY REPORTS on www.kudisms.net

1. Log in to www.kudisms.net

2. Click REPORTS on the menu bar

3. Click DELIVERY REPORTS (DLR)

4. Search for the message using the following criteria.

a. Select the COLUMN: Service (Text or Call), Status, Mobile & Sender.

b. Enter the Search criteria eg Mobile number

c. DATE: by adjusting  the calendar.

HOW TO DOWNLOAD DELIVERY REPORTS

1. Click REPORTS.

2. Then click DLR Downloads.

3. Enter the SENDER ID of the message,

4. Select the Date the message was sent

5. Click the Download button.

6. Wait for the download to be complete. i.e Download status will change from Queue to Completed.

7. Click the Download button at the right hand side of Completed.

How to Buy Bulk SMS Units online on www.kudisms.net

1. Login to your KudiSMS account or REGISTER if you are a NEW USER.

2. Click ACCOUNT or the SHOPPING CART icon beside your BALANCE.

3. Click RECHARGE

4. Enter the AMOUNT you want to pay.

5. Click Pay.

6. You will be re-directed to CuePay website. Note: CuePay.com is our payment processor. It is SECURE and SAFE.

7. Enter your CARD NUMBER [this is the number at the front side of your ATM CARD above your name]

8. Enter your ATM CARD EXPIRY DATE: e.g 01/22

9. Enter the CVV (3 digits at the Back of your card) number of your ATM Card

10. Enter your Card PIN and click OK

11. You will be shown the STATUS of your TRANSACTION and AUTOMATICALLY CREDITED with SMS units.

12. VISA CARD Users will be redirected to VERIFIED BY VISA Page to enter their the 3-D Secure Password and click Submit. Enter the OTP sent to your phone and click Submit.

13. You will be shown the STATUS of your TRANSACTION and AUTOMATICALLY CREDITED with SMS units.

How to Send Bulk SMS on www.kudisms.net (VIDEO)

See below for steps in text:

  1. Login to the website.
  2. Click MESSAGING on the Top Menu bar.
  3. Select BULK SMS
  4. Leave the DEFAULT drop-down menu on -NONE-, if you want to Type your numbers manually or Copy and paste them into the field.
  5. OR
  6. Select your RECIPIENT NUMBER Source from the drop down list.
  7. PERSONAL CONTACTS: Used when you want to send a message to your CONTACT LIST stored on the website.
  8. CONTACT GROUPS: Used when you want to send a message to your CONTACT GROUPS stored on the website.
  9. SAVED NUMBERS: Used when you want to send a message to your SAVED NUMBERS stored on the website.
  10. UPLOAD: Used when you want to send messages in numbers stored either in CSV or NOTEPAD (.txt) formats
  11. Type your SENDER ID in the Sender field.
  12. Type your MESSAGE in the message field.
  13. Click SEND as shown below.

HOW TO SCHEDULE A MESSAGE

Follow the steps above then click the Check box beside SCHEDULE, select the DATE and TIME after you have typed your message, and click SEND.